Privacy Policy

1. Introduction

Welcome to Simon Learning Hub ("Simon Learning Hub", "we", "our", or "us"). We respect your privacy and are committed to protecting the personal data of our students and their parents or guardians. This Privacy Policy explains how we collect, use, and disclose information when you use our online tutoring services.

2. Information We Collect

• Personal Identifiers: Name, email address, mobile phone number (when provided for lesson text notifications), and basic contact details provided during enrollment, consultation, or SMS opt-in.
• Academic Data: Student grade level, subjects (Mathematics and Physics), curriculum information, and notes about learning progress or areas of focus.
• Payment Information: Payment details are processed securely through third-party payment processors. We do not store full credit card numbers on our own systems.
• Technical Data: Basic technical information such as IP address, browser type, and general usage data may be collected for security, troubleshooting, and website optimization.

3. How We Use Your Information

We use the information we collect to:

• Schedule and deliver online tutoring sessions via video conferencing tools.
• Process payments, issue invoices, and manage account records.
• Communicate updates regarding session schedules, academic materials, or changes to our services or policies.
• Send transactional SMS (when you have opted in) about lesson reminders, schedule changes, lesson start alerts, and related tutoring account or service notices.

4. SMS / Text Messaging

If you opt in to lesson text alerts, we may send transactional SMS messages related to your tutoring services. Message frequency varies based on scheduled lessons (typically a few messages per week). Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or email contact@simonlearninghub.com .

We do not share mobile phone numbers or other mobile information with third parties or affiliates for their marketing or promotional purposes. We may use messaging service providers (such as Twilio) solely to deliver SMS on our behalf.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share limited information with trusted third parties only when necessary to provide our services, such as:

• Video conferencing platforms used to conduct live tutoring sessions.
• Payment processors used to handle tuition payments securely.
• Messaging providers used to deliver opted-in SMS notifications (delivery only; not for their own marketing).

These third parties are expected to process data in accordance with applicable data protection standards.

6. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. While no online system can be guaranteed as completely secure, we strive to follow industry-standard practices appropriate for a small US-based tutoring business.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: contact@simonlearninghub.com